Steps to Report a Power Outage: A Comprehensive Guide

Experiencing a power outage can be stressful, but knowing the right steps to report it can help restore service more quickly. Here’s a concise guide on what to do when you find yourself without power:

1. Check Your Surroundings

Before reporting the outage, determine if the problem is isolated to your home or is affecting a wider area. Check if your neighbors have also lost power. If it's just your property, inspect your circuit breakers or fuses for any tripped switches or blown fuses.

2. Gather Information

When preparing to report the outage, collect essential information such as the time the power went out, any unusual occurrences (like loud noises or flickering lights), and your account number or a recent utility bill for verification.

3. Contact Your Utility Company

• Utilities often provide multiple ways to report outages. You can call their customer service hotline, often specified on your bill or company website.Many companies also offer online reporting through their websites or mobile apps, which can be quicker and more convenient.

• East Tennessee Power Companies

• Volunteer Energy Co-op (VEC) 

• EPB 

• Cleveland Utilities (CU) 

• Athens Utility Board (AUB)

• Etowah Utilities

• Loudon Utilities 

• Fort Loudon Electric 

• Lenior City Utility Board (LCUB) 

• Knoxville Utility Board (KUB) 

• City of Alcoa Utilities 

• Sequachee Valley Electric Co-op (SVEC) 

• Dayton Electric

  
  

4. Follow Social Media and News Updates

Social media platforms and local news outlets often provide updates on widespread outages and estimated restoration times. Many utility companies post real-time updates on platforms like Twitter and Facebook.

5. Use Text or Mobile Alerts

Some utility companies offer SMS services where you can text them about the outage and receive updates. Sign up for these alerts if your provider offers them to stay informed about the status of the restoration efforts.

6. Stay Safe and Be Patient

While waiting for the power to be restored, ensure you stay safe. Avoid downed power lines, use generators outdoors to prevent carbon monoxide poisoning, and avoid opening the refrigerator or freezer unnecessarily to keep your food from spoiling.

Conclusion

Promptly and effectively reporting a power outage can significantly speed up the restoration process. By staying informed and following these steps, you can ensure that both you and your utility service providers can handle the situation efficiently.